Frequently Asked Questions

Are your online pieces available in store?

All online pieces can be viewed, tried and purchased in our physical shop in Gothenburg.

How is the condition of your products?

Every piece is carefully selected and unique by its characteristics. To ensure a premium grade of vintage we wash all our products (with an exception for leather & wool garments) before they make their way to the store & online.

Some items, mainly military surplus products are sometimes offered in more than one example and the actual piece you get can slightly differ from the pictured product and are subject to minor variations that we do not consider defectives but part of their uniqueness. Variations may include minor rips/tears/stains, missing button(s) & or color variations.

Additionally, we grade our items using a condition scale of 4 grades:
Mint, Great, Good or Fair. Each grade is described on our product pages.

What if the item I want is sold out?

In case the item you desire is out of stock, you have the option to request a notification for its availability. To do so, navigate to the specific product, select "Notify Me," and input your email address. Should the item become available due to a customer return, you will receive an email notification. Feel free to reach out to us via info@broadwayandsons or send a direct message on Instagram (@broadwayandsons) to inquire about similar items we may have in stock, depending on the specific item.

How can I change my order?

Should you desire to modify your order, kindly reach out to us via email. In cases where your order has not yet been dispatched, we will be glad to assist you in making the necessary changes. If, however, your order has already been shipped, you possess a 14-day window within which you can initiate a return for a full refund.

Please note that we do not offer direct exchanges. Hence, if you intend to replace items, you will need to create a new order.

Where do I find information about shipping and returns?

All necessary information about shipping and returns will you find here.

How do I track my order?

Upon the shipment of your order, you will receive an email notification containing a tracking number.

How do I track my return?

When initiating a return, a shipping label containing a tracking number will be sent to you via email.

For swedish customers, look for a 20-digit Postnord Shipment Item-ID that starts with (00) followed by a 18-digit code. Track it here

For international customers, the tracking number is a 18-digit number that starts with Tracking # 1Z68Y499 followed by a 10-digit code. Track it here

When do I get my refund?

Once we have received and approved your return, we will initiate the refund process and notify you via email. You can expect the refund to reflect in your bank account within 5 business days.

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